Privacy Policy

Black Honey Website: theblackhoney.com.au Contact: admin@blackhoneyofficial.com

Last updated: [insert date]

Black Honey (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit theblackhoney.com.au or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Information you provide to us directly:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by our third-party payment providers — see Section 4)
Any information you provide when contacting our customer support

Information collected automatically:

IP address
Browser type and device information
Pages visited and time spent on our website
Referral source (e.g., how you arrived at our site)
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your order, including shipping confirmations and updates
Respond to customer service enquiries
Send marketing communications, where you have opted in (you can unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud
Comply with our legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Payment processors (Stripe, Square) to securely process your payments
Shipping and logistics providers to deliver your order
Email and SMS marketing platforms (Klaviyo) to send communications you’ve opted into
Analytics and advertising providers (Meta, Google Analytics, Microsoft Clarity) to help us understand website performance and improve our marketing — see Section 5
Legal or regulatory authorities, where required by law

All third-party providers we work with are required to handle your information securely and only use it for the purposes we’ve engaged them for.

4. Payment Information

Payments made on our website are processed securely by Stripe and/or Square. We do not store your full payment card details on our servers. Please refer to Stripe’s and Square’s respective privacy policies for details on how they handle your payment information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember items in your cart
Understand how visitors use our website
Measure the effectiveness of our advertising (via Meta Pixel and Google Analytics)
Improve website experience through session analysis (via Microsoft Clarity)

You can disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure payment processing, encrypted data transmission (SSL), and restricted access to customer data.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at admin@blackhoneyofficial.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.

9. Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: admin@blackhoneyofficial.com Website: theblackhoney.com.au